Privacy Policy

Aircon M8 ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store personal information when you interact with us — including when you visit our website, contact us, request a quote, or engage with our advertising (including Facebook/Instagram ads and lead forms).

1. Business Details / Contact

Business name: Aircon M8
Phone: 07 4580 1225
Email: info@airconm8.com.au
Service area: Gold Coast, Queensland, Australia

If you have any privacy questions or requests, contact us using the details above.

2. What Personal Information We Collect

We may collect personal information such as:

• Name, phone number and email address
• Address or job location
• Details about your enquiry (e.g. aircon type/model, fault description, photos you provide)
• Booking information and communications (calls, SMS, emails, messages)
• Website usage data (see "Cookies, analytics and advertising" below)

We generally don't need sensitive information (e.g. health information). Please avoid sending sensitive information unless it's necessary.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a form on our website (e.g. "Request a Quote")
• Call, text or email us
• Message us through social media (Facebook/Instagram)
• Submit your details through Facebook/Instagram Lead Ads
• Use our website (through cookies/analytics/advertising tools)

4. Why We Collect, Use and Disclose Personal Information

We collect and use personal information to:

• Respond to enquiries and provide quotes
• Book and deliver services (electrical and air conditioning)
• Communicate about your job (updates, scheduling, access)
• Issue invoices/receipts and manage payments
• Improve our services, customer experience and website
• Comply with legal and regulatory obligations
• Prevent fraud and manage disputes
• Conduct marketing (see "Direct marketing" below)

5. Facebook/Instagram Lead Ads

If you submit your information via a Facebook or Instagram lead form, the information you provide (name, phone, email, suburb and any answers you enter) is shared with us so we can contact you about your enquiry. We use this to respond, provide a quote, arrange a booking, and follow up. Meta may also process your information under its own privacy terms.

6. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to help the site function, understand how visitors use our site, and measure advertising performance.

If we run Facebook/Instagram ads, we may use Meta tools (such as the Meta Pixel) to:

• Measure ad performance (e.g. which ads lead to enquiries)
• Improve ad relevance
• Show ads to people who have previously visited our website ("retargeting")

Your choices: You can control cookies through your browser settings. You can also manage ad preferences via your Facebook/Instagram account settings.

7. Direct Marketing

We may contact you about our services (following up your enquiry, reminders, or occasional promotions), where permitted. You can opt out of marketing at any time by replying "STOP" to an SMS, or emailing info@airconm8.com.au with "Unsubscribe" in the subject. We will comply with all opt-out requests promptly.

8. Who We Share Personal Information With

We may disclose personal information to third parties when needed to run our business, including:

• Suppliers and service providers involved in delivering your job
• IT, website and communications providers (hosting, forms, email/SMS)
• Advertising and analytics providers (e.g. Meta/Facebook/Instagram)
• Professional advisers (accountants, lawyers) where necessary
• Regulators, law enforcement or courts where required by law

We do not sell your personal information.

9. Overseas Disclosure

Some service providers we use (including advertising/analytics platforms) may store or process information on servers located outside Australia. Where we share personal information with overseas recipients, we take reasonable steps to ensure appropriate safeguards are in place.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is 100% secure, but we work to maintain reasonable protections.

11. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at info@airconm8.com.au or 07 4580 1225. We will respond within a reasonable timeframe.

12. Complaints

If you believe we have not handled your personal information appropriately, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. This policy was last updated on 5 January 2026.